DATE ORGANIZATION TITLE FILE DESCRIPTION NAME DIRECT PHONE EMAIL
13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC Area Director admits "we know that we are lousy frankly" and explains how the department is setup for failure MP3 Jennifer Inglis: "The other thing is we know that we are lousy, frankly! Um, we, to try to explain it I think so that maybe it makes some sense you have to look at the last few years, and we started out five years ago probably as an organization that was expected cease to exist.  And when all of the injuries in Afghanistan began we drastically changed.  So we went from an organization administering a dying pension plan an uh essentially they thought the department would be shut down.  I think the old estimates would of had us actually close in 2010 and what was left of the department for actual administration of benefits was to go over to another government department and eventually everything would sunset.  So there was no investment made in technology, there was no investment made in hiring people, to, ah, who had the skills we really need in the long term because obviously the skill set you need to pay a bill for somebody in long term care versus work with somebody like you, who at 43 has had their whole life changed, they are very different skill sets, completely opposites.  So the government, this government actually, has been spending a fair bit of time and money figuring out how to get all of the systems changed and even what you see today frankly is better than what it was two years ago.  Two years ago it took us six months to decide on a pension claim, so it is getting better, and hopefully if we talk to each other a year from now you will tell me it is a much better place to deal with but as we stand right now we are very chopped up, so, ah, say when you raise a concern with the pension process, so how long it took for you to get your disability award, or you raise a concern like this one with the pharmacist, its actually something that technically is completely out of my control.  So I can't just just pick up the phone and fix their problem, um, that doesn't mean I'm not going to get it done for you, but, it, it, the way they've got us set up it sort of assumes that we were only ever going to deal with the 90 year old client who needed some meds for his dementia and needed to be placed in long-term care, so that's what we were set up for.  This, this more complicated case not going so well." Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada 403-292-4890 (Calgary)

780-495-3764 (Edmonton)

Jennifer.Inglis@vac-acc.gc.ca

 

13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC Area Directors opinion of its Department - "We aren't easy to deal with!" MP3 Jennifer Inglis: "I understand better talking to you, I'm glade we were finally able to talk to each other on the phone cause its helpful and I, I can hear your frustration and understand it, I know we aren't easy to deal with and the system is very complex" Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada 403-292-4890 (Calgary)

780-495-3764 (Edmonton)

Jennifer.Inglis@vac-acc.gc.ca
13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC Area Director  opinion of its Department and procedures for medication which are not being followed - "Sometimes we are very difficult to deal with honestly" MP3 Jennifer Inglis: "Sometimes we are very difficult to deal with honestly, I'm not going to lie about that, um and that ah why its better if we know in advance.  One of the things I would like, once we get this email from you, I'd like to have um them verify with the TAC  which is the Treatment Authorization Centre, that all of these are going to be automatic go throughs, that there's not some medications, see if a, if a medication or a supply doesn't exist on the formulary, do you know what a formulary is? Its essentially again insurance speak um that tells them what's commonly used for conditions A, B, C, D.  So if its not commonly used, the standard practice from the department is they will decline it and then you have the right to provide more information and your doctor has to fill out forms and all that kind of stuff.  There are faster ways to do all of that, um and it, it is definitely through having contact with us in advance like this telling us what you need and then we can check to make sure its going to go through on the formulary.  I still won't promise you that 100% of the time it will be easier or that it functions perfectly, but at least then you have somebody to call rather than your provider having to have some sort of argument with the Treatment Authorization Centre somebody, dealing with somebody like Brian (Brian Rees, Case Manager), should be much easier than dealing that way, and it should be much easier for your pharmacy." Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada 403-292-4890 (Calgary)

780-495-3764 (Edmonton)

Jennifer.Inglis@vac-acc.gc.ca
13-02-14 VETERANS AFFAIRS CANADA CONVERSATION - VAC Case Manager showing his level of care for a Veteran by advising that life sustaining medication will take a week to obtain authorization instead of authorizing a two week emergency supply, and stating "It's your decision" to go without the medication. MP3 Brian Rees: "they received the request, they, it is with what's called Special Authorization and a decision they tell me should be made by the middle of next week on the medication and they said there will be a letter that will state, so that's you." (the Veteran asked if its OK if he goes without life saving medication for a couple days) "that's your decision!" Brian Rees, Case Manager, Veterans Affairs Canada 403-292-4234 Brian.Rees@vac-acc.gc.ca
13-02-15

 

VETERANS AFFAIRS CANADA CONVERSATION - Yvonne Burland, District Nursing Officer, VAC, advising medication list went to Special Authorization Centre MP3   Yvonne Burland, RN, BScN, District Nursing Officer, Veterans Affairs Canada 403-292-4943 Yvonne.Burland@vac-acc.gc.ca
13-02-28

 

VETERANS AFFAIRS CANADA  CONVERSATION - Special Authorization Unit, advising they never received any information from Yvonne Burland or my case manager to identify and medications which may require special approval.          
13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC advising how to pay for "unusual things" MP3 Jennifer Inglis: "Know that your daughter is safe when your sick and all those things that you know have got to be critical to you ... (Veteran should not be penalized due to illness) ... yup ...(Veteran looking for VAC to provide assistance for activities that he is unable to do) ... right, so you can still parent ... yup ...ya I can fully understand that ... and that's, that is what our goal should be as well and when I think of you sitting down with Brian (Brian Reese, case manager) to come up with goals that is the type of goal you want to put in a rehabilitation plan and then and that gives him the justification to pay for unusual things" Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada

 

403-292-4890 (Calgary)

780-495-3764 (Edmonton)

 

Jennifer.Inglis@vac-acc.gc.ca

 

13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC advising how to by-pass the automatic system MP3 Jennifer Inglis: "So the best option for you is definitely the rehab plan because this for you is going to be part of maintaining your life, so its not something, usually when someone needs physio or or massage or something like that its the I've injured my knee so your working towards a goal which is get the knee back to its full function, you are not going to achieve full function in that sore of perfect world right? That's not, you don't go into physio expecting that, so that, that automatic system is not set up for you.  That's why we have a separate system called case management in the department. Its for the Veterans who have more complex conditions, so if we look at in Alberta we've got about 22,000 Veterans there's only about 1,000 of you need the more intense case management, the personal management of a file.  Most of our Veterans don't even talk to us in the district office.  They come in, they get their disability award, they get their treatment card, and they are done with us. We just pay the bills.  And so that all happens automatically.  That's over in lane A. In lane B, we have people with the really complex injuries and illnesses that need more hands on management and need to be able to bypass the auto system because the auto system frankly is not setup for the exception so its makes its its says this case is different than the normal case so it needs to be managed differently.  So that's why you get an individual case worker who is responsible for all of your information" Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada

 

403-292-4890 (Calgary)

780-495-3764 (Edmonton)

 

Jennifer.Inglis@vac-acc.gc.ca

 

13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC not paying suppliers resulting in other Veterans not being able to obtain medical supplies and prescriptions MP3 Jennifer Inglis: "Um is whether we can do the automatic billing under the rehabilitation program as well. I think can and that is much better for you because it gets you out of the middle. (Veteran explains that, for example one pharmacy has not been paid by VAC for 4 - 6 months and now, will not direct bill for other Veterans) ... right ... (Veteran explains he now has to pay the costs, out of pocket and submit to VAC, hoping to be paid within 30 days but suggests they resolve these situations with suppliers to make it easier on Veterans) ... A heck of alot easier ... the better option is if we can resolve the issue with the pharmacy." Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada

 

403-292-4890 (Calgary)

780-495-3764 (Edmonton)

 

Jennifer.Inglis@vac-acc.gc.ca

 

13-01-23 VETERANS AFFAIRS CANADA CONVERSATION - VAC advised by Veteran that benefits are being denied contrary to department procedure and Area Director admits concern for this issue. MP3 Jennifer Inglis: (Veteran requests approval for benefits previously agreed with by Brian Rees, Case Manager who is now denying the benefits through the rehabilitation program and is now advising they must be processed through the Public Service Health Care Plan which is not following the procedure outlined by the Area Director) ... "Ya, I'm concerned he thinks that too!" Jennifer Inglis, Area Director, Alberta & NWT, Veterans Affairs Canada

 

403-292-4890 (Calgary)

780-495-3764 (Edmonton)

 

Jennifer.Inglis@vac-acc.gc.ca

 

13-05-27 VETERANS AFFAIRS CANADA PRESS RELEASE - 1st Quarter 2013 Veterans Affairs Canada Intelligence Report PDF/HTML        
13-05-27 VETERANS AFFAIRS CANADA 1st Quarter 2013 Veterans Affairs Canada Intelligence Report PDF/HTML        
13-06-03 VETERANS AFFAIRS CANADA ATIP - Response - "Massage Therapy Sessions approved beyond the Benefit Code 249432 up to $6,673 per visit" PDF        
13-10-10 CANADIAN FORCES / CANADIAN ARMED FORCES / DND

Canadian Forces LOOSES CLASSIFIED INFORMATION identifying 500 intelligence and high risk security personnel from 42 countries

 
PDF

A classified document has been missing since 2009 containing the identities of 500 actively serving and former intelligence and high risk personnel at Interpol, Europol, the US Department of Homeland Security, US Secret Service, military, immigration, customs, prosecution, security and law enforcement from 42 countries.

 
     
               
               
               
               

 

    

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